I spent forty minutes yesterday watching a logistics manager try to justify a $50,000 enterprise software upgrade because their spreadsheets were “unreliable.” It’s the same old song: they think a … Read more
Author: Idris Haverkamp
A tool cannot fix a process you have not written down. I start with the process.
Coming to a One to One With an Agenda
I spent forty minutes yesterday watching two department heads stumble through a meeting that should have taken ten. They were using a high-end project management suite to track “sentiment,” but … Read more
Agreeing How Fast You Reply
I spent forty minutes yesterday watching a mid-sized logistics manager try to “fix” his team’s communication by purchasing a premium Slack integration. He thought a new feature would solve the … Read more
Channels, Threads and Less Noise
I spent three hours last Tuesday watching a logistics manager try to “optimize” his team’s output by rolling out a premium Slack integration. He thought he was buying productivity, but … Read more
Finding the Bottleneck First
I spent forty-five minutes yesterday watching a logistics manager try to “optimize” his warehouse throughput by pitching a six-figure ERP upgrade to his board. It was painful. He was looking … Read more
A Status Update in Five Lines
I recently sat through a forty-minute “alignment sync” that cost a mid-sized logistics firm roughly $1,200 in billable hours, only to realize no one actually knew what was happening. They … Read more
Cleaning Data Once and Keeping It Clean
I spent forty minutes this morning watching a junior analyst try to “fix” a broken logistics spreadsheet by downloading a $2,000-a-year automation plugin. It was painful. Most people think they … Read more
Handing Over at the End of Your Day
I spent forty-five minutes on a conference call last Tuesday listening to a logistics VP explain why his team needed a $20,000 enterprise collaboration suite to solve their communication gaps. … Read more
Processes Fail From Being Too Long
I spent forty-five minutes in a windowless conference room last Tuesday watching a logistics manager try to justify a $12,000 annual subscription for a workflow automation tool. He thought the … Read more
A Handover Note That Answers the Questions
I spent three hours last Tuesday watching a logistics manager try to “optimize” a handover by purchasing a $500-a-month project management subscription. It was painful. He thought the software would … Read more