Stop buying more licenses. I’ve spent fifteen years watching mid-sized logistics firms burn six-figure budgets on “all-in-one” knowledge bases, thinking a shiny new UI would somehow solve their chaos. It … Read more
Author: Idris Haverkamp
A tool cannot fix a process you have not written down. I start with the process.
Forecasting Software Spend for a Year
I spent three hours last Tuesday in a boardroom watching a VP try to justify a six-figure SaaS subscription because “the team needs more visibility.” It was a lie. They … Read more
Dashboards Somebody Looks at
I spent three hours last Tuesday watching a logistics manager try to “optimize” his data output by demoing a six-figure BI platform. It was painful. He was looking for a … Read more
A Naming Convention You Will Follow
Stop wasting your budget on premium cloud storage subscriptions or “AI-driven” organization suites. Most of these companies are just selling you a digital Band-Aid for a hemorrhage you haven’t even … Read more
Measuring Output Without Theatre
I spent forty-five minutes this morning watching a mid-sized logistics manager try to justify a $12,000 annual subscription for “AI-driven employee engagement analytics.” He wasn’t looking for results; he was … Read more
A Vendor Audit and How to Prepare
I remember sitting in a windowless conference room in 2008, watching a logistics manager sweat through his shirt while a software auditor tore through his department like a chainsaw. The … Read more
A Policy of One Page
I spent forty minutes in a windowless conference room last Tuesday watching a mid-sized logistics manager try to explain why his team ignored the new safety manual. He’d spent six … Read more
Negotiating a Renewal With Evidence
Most people think learning how to negotiate a software renewal is about mastering some high-stakes psychological game or finding a “silver bullet” discount code. They’re wrong. I spent ten years … Read more
What You Are Allowed to Do With It
I spent forty-five minutes in a windowless conference room last Tuesday listening to a sales rep explain why their “flexible” seat model was a gift to growing firms. I checked … Read more
Exit Interviews That Change Something
I spent forty minutes yesterday watching a mid-sized logistics manager struggle with a new HR dashboard, trying to figure out why his turnover rates were spiking. He thought a $5,000 … Read more