I spent forty-five minutes in a boardroom last Tuesday watching a VP explain why his team needed a $20,000 enterprise knowledge base subscription to solve their “communication issues.” It was … Read more
Why You Have Three of the Same Customer
I spent forty-five minutes this morning watching a junior manager try to justify a $12,000 software subscription to solve a data entry mess. He thinks a shiny new dashboard is … Read more
Replacing a Meeting With a Document
I spent forty-five minutes this morning watching a mid-sized logistics manager try to “optimize” his team’s schedule by purchasing a premium AI scheduling tool. It was painful. He thinks he … Read more
A Wiki That Does Not Die
I spent forty-five minutes yesterday watching a mid-sized logistics manager demo a $20,000 enterprise wiki to a room of people who couldn’t even agree on how they currently file a … Read more
A Decision Log for a Distributed Team
I spent forty-five minutes this morning watching a project manager try to “solve” a communication breakdown by pitching a $20,000 enterprise workflow suite. It’s the same old song: people buy … Read more
A Blameless Review That Finds Causes
I spent three hours last Tuesday watching a logistics manager try to explain a warehouse bottleneck using a $50,000 dashboard. He was looking for a software update to fix a … Read more
Delegating the Outcome, Not the Steps
I spent forty minutes this morning watching a mid-sized logistics manager try to “fix” his team’s output by purchasing a $500-a-month project management suite. He thought he was learning how … Read more
Reconciling After a Sync Failed Quietly
I spent forty-five minutes in a conference room yesterday listening to a CTO explain why they needed a $50,000 enterprise middleware upgrade to solve their data discrepancies. It was a … Read more
Declining Work Without Damaging a Relationship
I spent forty-five minutes in a “synergy workshop” last Tuesday, which cost my client exactly $1,200 in billable hours just to conclude that everyone is too busy to help each … Read more
Rotating Who Takes the Awkward Call
Stop looking for a $50-a-month Slack integration or a fancy scheduling plugin to solve your distributed team’s resentment. I’ve seen logistics firms burn through thousands in software subscriptions thinking a … Read more