I spent three hours last Tuesday watching a logistics manager try to explain a new CRM to his dispatchers. It was a disaster. They weren’t struggling with the buttons or … Read more
Category: Software
A Rollout Plan for Thirty People
I watched a mid-sized logistics firm burn through eighty thousand dollars last year on a “revolutionary” ERP system that nobody used. They didn’t need a better interface; they needed to … Read more
Uat With Real Users and Real Data
I spent three hours last Tuesday watching a logistics manager try to “fix” a broken deployment by buying a premium automated testing suite. It was a classic case of throwing … Read more
Which Bug Gets Fixed First
I spent forty-five minutes in a boardroom last Tuesday watching a CTO justify a six-figure subscription to a “smart” project management suite. He thought the software would solve his backlog … Read more
A Bug Report a Developer Can Use
I spent three hours last Tuesday watching a senior dev stare at a screen, trying to decipher a ticket that essentially said, “It’s broken.” We’ve spent millions on Jira licenses … Read more
Testing Without Being Technical
Stop looking for a “magic” no-code testing suite to save your project. I see it every week: a manager spends fifty grand on a fancy automation platform because they think … Read more
A Brief With Acceptance Criteria
Stop throwing money at Jira subscriptions and hoping they’ll solve your communication gaps. I’ve sat in enough boardrooms to know that most people approach how to brief a developer by … Read more
Scoping an Internal Tool Honestly
I spent forty minutes yesterday watching a logistics manager try to explain a “workflow problem” to a developer, only to realize they weren’t even talking about the same process. They … Read more
Building It Yourself and the Maintenance Bill
I spent forty minutes in a boardroom last Tuesday listening to a VP explain why they needed a custom-coded logistics engine to “drive synergy.” It was a classic case of … Read more
Removing Four Fields From a Form
I spent forty minutes yesterday watching a warehouse manager struggle with a new digital intake sheet. He wasn’t struggling with the interface; he was struggling because the form was asking … Read more









