I watched a mid-sized logistics client spend $4,000 a month on premium hot-desking memberships last year, only to realize their team was still just sitting in a circle, confused about … Read more
An Apology With a Remedy in It
I spent forty-five minutes yesterday listening to a middle manager explain why his team needed a $5,000 “communication training” module just because a shipment went missing. It’s the same old … Read more
The Real Cost of Switching Tasks
Stop buying another subscription. I see it every month in my consulting engagements: a mid-sized firm spends fifty grand on a “unified workspace” solution to solve a productivity crisis, only … Read more
Resolving a Complaint in One Reply
I spent forty minutes yesterday watching a mid-sized logistics manager pitch a $15,000 CRM upgrade to his board. His logic? If they just had a better dashboard, they’d finally figure … Read more
Working Alone Without Being Isolated
Stop buying “community” subscriptions and downloading another Slack bot to fix your mental state. I’ve spent fifteen years watching companies throw expensive SaaS licenses at structural problems, and loneliness is … Read more
Scoping an Internal Tool Honestly
I spent forty minutes yesterday watching a logistics manager try to explain a “workflow problem” to a developer, only to realize they weren’t even talking about the same process. They … Read more
Overlap Hours and Who Gets the Bad Call
Stop wasting your budget on “global collaboration” platforms that promise to sync your workforce. I’ve sat in enough boardrooms to see companies drop fifty grand on automated scheduling software just … Read more
Forty Five Minute Tasks That Never Get Done
Stop buying subscriptions. I see it every month in my consulting work: companies hemorrhaging cash on “productivity suites” and AI-driven task managers, all to solve a problem that a piece … Read more
Scheduling Across Four Timezones
I recently sat in a boardroom with a logistics manager who had just spent $12,000 on a “state-of-the-art” automated calendar system. He was staring at the screen, paralyzed, because his … Read more
Building It Yourself and the Maintenance Bill
I spent forty minutes in a boardroom last Tuesday listening to a VP explain why they needed a custom-coded logistics engine to “drive synergy.” It was a classic case of … Read more