I spent forty minutes yesterday watching a mid-sized logistics manager try to “fix” his team’s communication by purchasing a premium Slack integration. He thought a new feature would solve the … Read more
Category: Business Tools
Channels, Threads and Less Noise
I spent three hours last Tuesday watching a logistics manager try to “optimize” his team’s output by rolling out a premium Slack integration. He thought he was buying productivity, but … Read more
Pruning a Wiki Twice a Year
I spent forty-five minutes in a boardroom last Tuesday watching a VP explain why his team needed a $20,000 enterprise knowledge base subscription to solve their “communication issues.” It was … Read more
A Wiki That Does Not Die
I spent forty-five minutes yesterday watching a mid-sized logistics manager demo a $20,000 enterprise wiki to a room of people who couldn’t even agree on how they currently file a … Read more
Three People Editing the Same Document
I spent forty minutes this morning watching a logistics manager try to explain why his team was using three different spreadsheets to track the same shipping manifest. He wasn’t looking … Read more
Choosing Where Documents Live
I spent three hours last Tuesday watching a logistics manager try to “optimize” his team’s workflow by demoing a high-end cloud storage suite. He was looking for a magic bullet, … Read more
Day One Accounts Ready Before They Arrive
I recently sat through a three-hour “discovery session” with a logistics firm that just dropped sixty grand on an automated provisioning suite. They thought they were solving their chaos, but … Read more
The Offboarding Checklist Nobody Wrote
I spent three hours last Tuesday watching a logistics manager try to configure an expensive Identity Provider to automate his offboarding, only to realize he hadn’t even mapped out which … Read more
Shared Credentials Without a Spreadsheet
I spent forty minutes yesterday watching a logistics manager try to explain why his department needed a premium enterprise security suite. He didn’t have a clue. He was just looking … Read more
An Expense Process That Takes Two Minutes
I spent forty minutes yesterday watching a warehouse manager try to “streamline” his reimbursements by purchasing a premium SaaS subscription. He was throwing money at a digital band-aid while his … Read more









