I spent forty-five minutes this morning watching a procurement manager try to explain a “strategic partnership” while staring at a broken dashboard. He was convinced that a six-figure SaaS subscription … Read more
Category: Guides
Choosing a Supplier With References Checked
Most companies approach the question of how to choose a supplier by downloading a massive, expensive procurement software suite or hiring a consultant to run a flashy RFP. It’s a … Read more
Negotiating With Your Walk Away Point Written Down
Most people think learning how to negotiate with a supplier means mastering some psychological trick or downloading a $5,000 “strategic procurement” software suite. They’re wrong. I spent fifteen years in … Read more
Writing a Clause Both Sides Understand
I spent three hours in a windowless conference room last Tuesday watching a mid-sized logistics firm try to solve a recurring vendor dispute by hiring a “specialist” to rewrite their … Read more
Turning Down Work and Keeping the Client
Stop looking for a “magic script” or a delicate psychological trick to teach you how to say no to a client. Most of the productivity gurus will tell you to … Read more
An Apology With a Remedy in It
I spent forty-five minutes yesterday listening to a middle manager explain why his team needed a $5,000 “communication training” module just because a shipment went missing. It’s the same old … Read more
Resolving a Complaint in One Reply
I spent forty minutes yesterday watching a mid-sized logistics manager pitch a $15,000 CRM upgrade to his board. His logic? If they just had a better dashboard, they’d finally figure … Read more
An Sla You Can Actually Meet
I spent forty minutes yesterday watching a logistics manager try to configure a $50,000 dashboard to track response times, all because his team was missing deadlines. He thought the software … Read more
Every Handoff Costs a Day
I spent three hours last Tuesday watching a mid-sized logistics manager try to justify a $50,000 implementation of a new ERP system just to solve a communication gap. It’s the … Read more
Drawing the Handoffs Where Time Is Lost
I spent three hours yesterday watching a warehouse manager try to explain a “broken” shipping sequence while staring at a $50,000 piece of software he thought would fix it. He … Read more









