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  • Category: Guides

    How to manage a supplier relationship reviews.

    Supplier Reviews Every Quarter

    August 12, 2026Idris HaverkampGuides

    I spent forty-five minutes this morning watching a procurement manager try to explain a “strategic partnership” while staring at a broken dashboard. He was convinced that a six-figure SaaS subscription … Read more

    Learning how to choose a supplier.

    Choosing a Supplier With References Checked

    July 31, 2026Idris HaverkampGuides

    Most companies approach the question of how to choose a supplier by downloading a massive, expensive procurement software suite or hiring a consultant to run a flashy RFP. It’s a … Read more

    How to negotiate with a supplier effectively.

    Negotiating With Your Walk Away Point Written Down

    July 24, 2026Idris HaverkampGuides

    Most people think learning how to negotiate with a supplier means mastering some psychological trick or downloading a $5,000 “strategic procurement” software suite. They’re wrong. I spent fifteen years in … Read more

    How to write a clear contract clause.

    Writing a Clause Both Sides Understand

    July 19, 2026Idris HaverkampGuides

    I spent three hours in a windowless conference room last Tuesday watching a mid-sized logistics firm try to solve a recurring vendor dispute by hiring a “specialist” to rewrite their … Read more

    How to say no to a client.

    Turning Down Work and Keeping the Client

    July 11, 2026Idris HaverkampGuides

    Stop looking for a “magic script” or a delicate psychological trick to teach you how to say no to a client. Most of the productivity gurus will tell you to … Read more

    How to apologise professionally with a remedy.

    An Apology With a Remedy in It

    July 2, 2026Idris HaverkampGuides

    I spent forty-five minutes yesterday listening to a middle manager explain why his team needed a $5,000 “communication training” module just because a shipment went missing. It’s the same old … Read more

    How to handle a customer complaint effectively.

    Resolving a Complaint in One Reply

    July 1, 2026October 26, 2026Idris HaverkampGuides

    I spent forty minutes yesterday watching a mid-sized logistics manager pitch a $15,000 CRM upgrade to his board. His logic? If they just had a better dashboard, they’d finally figure … Read more

    How to set a service level expectation.

    An Sla You Can Actually Meet

    June 20, 2026Idris HaverkampGuides

    I spent forty minutes yesterday watching a logistics manager try to configure a $50,000 dashboard to track response times, all because his team was missing deadlines. He thought the software … Read more

    Tips on how to reduce handoffs.

    Every Handoff Costs a Day

    June 14, 2026October 26, 2026Idris HaverkampGuides

    I spent three hours last Tuesday watching a mid-sized logistics manager try to justify a $50,000 implementation of a new ERP system just to solve a communication gap. It’s the … Read more

    Learning how to map a workflow.

    Drawing the Handoffs Where Time Is Lost

    June 10, 2026Idris HaverkampGuides

    I spent three hours yesterday watching a warehouse manager try to explain a “broken” shipping sequence while staring at a $50,000 piece of software he thought would fix it. He … Read more

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